Return Policy
At Henry Solutions Ltd, we want you to be completely satisfied with your purchase. If you are not entirely happy with your flooring product, we're here to help. Please read our return policy carefully.
30-day return policy
You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please retain your order confirmation or proof of purchase.
How to initiate a return
To initiate a return, please contact our customer service team at [[phonenumber]] or email us at [[email]]. We will provide you with instructions on where to send the returned items. For online orders with physical pick-up, you can return the items directly to our Rochdale location.
Return conditions
Please note that certain conditions apply to returns: Items must be returned in their original packaging. Returns are subject to inspection and approval by Henry Solutions Ltd. Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or an error on our part.
Need help?
If you have any questions or need assistance with a return, please don't hesitate to contact us. Our customer service team is here to help!
